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Return Policy

RETURN AND EXCHANGES POLICIES

Legal right of withdrawal

As a 'consumer’, according to the definition provided by the Legislative Decree 206/2006, you will have the right to withdraw from the Contract, within a period of 14 days, without giving reasons.

The withdrawal period referred to in the previous paragraph ends after 14 days from the day on which you acquire physical possession of the goods or, in the case of multiple goods ordered through a single order and delivered separately, it ends after 14 days from the day on which you acquire physical possession of the last good.

You can exercise your right of withdrawal by sending a written communication to Palco Srls Unipersonale - with its registered office in Viale Tisia, 112 - 96100 – Siracusa (SR) – or via e-mail at info@palcostudio.it

To meet the withdrawal deadline, you just need to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of the withdrawal

If you exercise your right of withdrawal, you will be refunded all payments made, with the exception of delivery and collection costs, without undue delay and, in any case, no later than 14 days from the day on which we are informed of your decision to withdraw from the contract. These refunds will be made using the same payment method used for the initial transaction. In any case, you will not incur any costs as a result of such reimbursement. Without prejudice to the foregoing, the refund may be suspended until we receive the goods or until you demonstrate that you have sent the goods back, whichever is earlier. We invite you to return all products, without undue delays and, in any case, no later than 14 days from the day you informed us about your decision to withdraw from the Contract. The deadline is met if you send the goods back before the 14-day-period has expired.

Pal.co gives you the possibility to choose the option of getting a voucher of equal value to the amount paid for the good subject to withdrawal. You will need to confirm your choice in the communication that you will send for your right of withdrawal.

Cases of exclusion of the right of withdrawal

The right of withdrawal is excluded if your order concerns the supply of one or more of the following products:

  • Personalised items pursuant to article 59 of the Consumer Code, i.e. those goods which are not mass-produced by the owner but which are the result of precise indications and specific choices of the consumer and made only for him/her;
  • Sealed goods that are not suitable for return for hygienic reasons and have been opened after delivery;
  • Products which by their nature undergo rapid deterioration and are not suitable for return.

The right of withdrawal from the Contract will apply exclusively to those products returned in the same conditions in which you received them. We remind you that in the event of a return, you are responsible for the content of the package being returned.

No refund will be made, regardless of the return options chosen, if:

  • The package received contains an incorrect item and/or different from the product ordered or to be returned;
  • The product has been used beyond simple opening;
  • The products are not in the same conditions in which they were delivered and if they have been damaged.

We therefore invite you to pay attention when returning products and to take care of them as long as they are in your availability and possession. We ask you to return the item using or including in the package the original packaging, instructions and other documents, in any, that come with the product. You can return the product by requesting, as better specified below, a collection via a forwarder/courier who we will send to your home at a fixed redelivery cost or at your expense, according to the returns policy. In the event of an error in the content of the package returned by you, we will be authorized to charge you for transport costs if it is possible to manage and return the package received to your attention.

Return methods

You will need to contact us by sending an e-mail to the address in the contacts section. We will send you a return note. After that, we will send you our forwarder for collection.

If you paid for the products as a guest, you can request courier collection via our customer service channels.

For each of your return requests you will be charged a fixed amount as the return cost.

If you prefer not to use the available options listed above to return the products, you will assume all return costs and risks associated with the transport chosen by you, without any responsibility or obligation in this regard on our part.

Please note that if you decide to return the products with the "cash on delivery" method, we will be authorized to charge you the related costs.

RETURN OF NON-COMPLIANT AND FAULTY PRODUCTS

In case of defect of conformity, you have the right to restore the conformity of the good, without charges at your expense. If you believe that one or more products you purchased show defects of conformity, we invite you to contact us by using the references indicated on our e-commerce platform.

In the event that you believe that, at the time of delivery, the product does not comply with the provisions of the Contract, you must immediately contact us via our customer service channels indicated on our e-commerce platform, indicating the product data as well as the damage incurred, and we will tell you the procedure to follow. To enable us to verify the item, you will need to return it to the address indicated in the electronic document received by e-mail together with the Shipping Confirmation.

We will carefully examine the returned product and will communicate to you, within a reasonable time, the outcome of the checks carried out on the goods. In the event of defect of conformity of the good, we will offer you the reparation of the product at our expense or the replacement of the product or a voucher of equal amount to the expense you made to use on our e-commerce platform by 30 working days.

NON-COMPLIANCE WITH WHAT IS PUBLISHED ON THE E-COMMERCE PLATFORM

As far as we are concerned, we will do everything to ensure the product compliance with what is published on the e-commerce platform.

The web, however, by definition can sometimes create mismatches with the published image (for example: differences in colour gradient). In such circumstances, we ask you to report the incongruity. We will happy to offer you the replacement of the product.

MAINTENANCE

The products manufactured and sold by PAL.CO HATS are made of the highest quality and fine materials, which require a careful maintenance for their correct preservation.

We therefore invite you to carefully see the product description that includes the essential features, as well as the best methods for safe maintenance.

We are not responsible for any damaged resulting from improper maintenance. If you complain about defects or damages to the product, we reserve the right to examine it and verify the causes of damage.

If we are certain that the cause of damage results from wrong maintenance, we are not obliged to refund. Nevertheless, we undertake, in that case, to discuss with you the possibility of carrying out a restoration activity, where possible, providing you with a cost estimate.

RIGHT OF WITHDRAWAL AND RETURN OF ORDERS PLACED FROM ABROAD

If you have placed an order outside Italy, from another EU member state, through this e-commerce platform, the provisions contained in the previous paragraphs will be applicable, except for the provision relating to the courier appointed by us, applicable only in the case where the collection is made from the original address in Italy. We also inform you that under no circumstances are we required to cover shipping or return costs for sending products to or from destinations other than the original address in Italy.